At UmailaMart, we are committed to providing a smooth and reliable shopping experience. Please review our refund and return policy below.

Returns

We offer a 7-day return policy, meaning you have 7 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as received
• It must include all original tags and packaging
• A receipt or proof of purchase is required

To initiate a return, please contact us at:
📧 info@umailamart.co.uk

Once your return request is approved, we will provide:

• A return shipping label
• Instructions on how and where to send your item

⚠️ Please note: Returns sent without prior approval will not be accepted.

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Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive:

• A damaged item
• A defective product
• Or the wrong item

Contact us immediately at info@umailamart.co.uk so we can resolve the issue promptly.

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Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Customized or personalized products
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns on:

• Sale items
• Gift cards

If you’re unsure whether your item qualifies, feel free to contact us.

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Exchanges

For faster processing, we recommend:

1. Returning the original item
2. Placing a new order for the desired product

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EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Conditions:

• Item must be unused and in original condition
• Must include packaging and proof of purchase

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Refunds

Once we receive and inspect your return, we will notify you regarding the approval status.

If approved:

• Your refund will be processed to your original payment method
• Please allow up to 10 business days for the refund to be issued

⚠️ Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at:
📧 info@umailamart.co.uk